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General Terms and Conditions

Dear customer,

Below are the General Terms and Conditions, valid when using the website or purchasing one the products we offer. If you have any questions about them, you can contact us here.

1. Application of the General Terms and Conditions

The General Terms and Condition define the relationship between any user of the website and Sheepgames. These General Terms and Conditions are the only applicable and replace all other Terms and Conditions. Sheepgames may decide to change these Terms and Conditions at any time or provide written exeptions. Therefore it is necessary to re-read these Terms and Condition for every purchase at the website. We assume that you have read the Terms and Conditions before validation of your order. Any order implies the unconditional acceptance of the present Terms and Conditions. Any clause that accompanies a customer order or any other document that contradicts or adds a new element to the present Terms and Conditions will not accepted by Sheepgames.


2. Sales

All products are new, unless stated otherwise and come directly from our own stock. Any order is only delivered after pre-payment. We normally have enough stock and will notify you in the rare case an item would be unavailable. Due to high costs we do not deliver COD. Shipping is at the expense and risk of the buyer.

3. Delivery address

The delivery address is the address you specify in your order. Once the pre-payment is done, the order will be processed and the delivery adress cannot be changed anymore without extra costs. Delivery of the package at a different adress as yours or at a postponed date should be mentioned when placing the order. Extra shipment costs for resending purchased items when packages are returned due to absence at the delivery adress is always at the expense of the buyer.

4. Advertised Price

All prices are advertised in Euro. These prices do not include shipping or other fees. Sheepgames reserves the right to change prices at any time, in accordance with good practice and regulation.

5. Payment Conditions

With exceptions detailed in a written agreement, payment conditions are always one the following:

a) Pre-payment by wire transfer. The items will be sent after registration of payment.
b) Cash payment with pick-up of items at the Sheepgames store or the pick-up points.
c) Pre-payment with paypal. A 5% fee will be charged for paypal payment. The items will be sent after registration of payment.

6. Availability

Products are available while supplies last. The number of items we have in stock is listed on the website. An indication for the availability of a product is also provided by our suppliers, and will be communicated at the time an order is placed. If a product you ordered would not be available for any reason, you will be notified by email as soon as possible. You are free to cancel your order if the waiting period would exceed 25 working days, counting from the date you placed the order.

7. Shipping & Delivery

With exceptions detailed in a written agreement, the mode of delivery and the shipping company used is selected by Sheepgames. Sending an item is always at the risk and expense of the customer. The customer also needs to check if the parcel arrives in good condition and if necessary file an appeal to the shipping company within the statutory deadline. Please note that the terms "subject to inspection" or "subject to unpacking" have no legal validity for shipping companies. Sheepgames is committed to deliver on time and cannot be held responsible for any damage caused by late delivery, and in acceptance of this, any cancellation of an order.

8. Complaints

The customer needs to inform Sheepgames no later than three days after delivery if the products do not comply with the order. Any complaint about the quality of a product must be filed with a clear description of the defect, in such way that it possible to prove the facts, with the product in its original packaging and with the necessary credentials to identification. Claims will be rejected if they not comply with all of the specifications above.

9. Return Guarantee

If you are not satisfied with an item, then you have to communicate this within 3 working days after delivery by email to "mieke.delarbre@sheepgames.be". A refund is possible under the following conditions. The product should be resend within 4 working days after the email to: "Sheepgames, Marktstraat 13 B, 9111 Belsele, Belgium". The product must be unopened and in its original packaging. If the product packaging has been opened it cannot be returned. The shipping costs for return are always at the expense of the customer. When the above conditions have been satisfied, we will refund the purchase minus shipping fees within 14 days after delivery of the item.

10. Insurance

It is possible to ask for an insurance that covers the risks of loss, theft or other damage occuring during transport of the products to the customer. The additional cost for insurance is at the expense of the buyer.

11. Limitation of Liability


Sheepgames is not responsible for any loss or damage, direct or indirect, whatever the cause may be, during transport to the customer. An insurance can be asked to avoid the risk of loss, theft or damage during transport (See 10. Insurance).

12. Rights of Ownership

Sheepgames has rights of ownership until full payment of the order.

13. Cancellation

In accordance with the law on internet sales, the buyer may cancel its order within 14 days after purchase. To do so, the buyer needs to inform Sheepgames about cancellation by email within the legally prescribed period of 14 days. Sheepgames will refund the buyer the pre-paid cost of the order, reduced with costs already made before the cancellation request.

14. Late payment

In accordance with the applicable laws and regulations, for any sums paid after the date mentioned in the invoice, a fine and penalty interest may be charged. The default interest rate is 8% on monthy basis.

15. Disputes

Disputes that cannot be settled in mutual agreement between Sheepgames and its clients will be submitted to the Commercial Court of Dendermonde. Belgium laws are applicable.

 

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